My husband and I have only got positive things to say about Spacemaker's work on our home restoration and renovation project. Our house was by no means straightforward with a heritage overlay, restricted site access and high elevation.
The design and management team expertly guided us to a design and building solution that make complete sense and has completely transformed our home while maintaining it's original character. We loved the way the design and construction were seamless and it was all managed by Spacemaker - no external architect/draftsperson and builder debates.
Every member of the Spacemaker team from the management, draftspeople, interior advisers, carpenters and roof tilers to their preferred shower screen suppliers were great to work with and all seemed to fully appreciate Spacemaker's commitment to excellent craftsmanship and client service.
The foreman and core team were sensational to work with. They kept things moving and gave great advice on decisions and selections. Most importantly they listened and communicated well and were skillful, safe and quiet.
Spacemaker came in on time and on budget. They left the house and site complete, clean and ready to enjoy. We are thrilled with the quality of the design, quality of work and end result.
-Angela and Michael Kent
For us, never having renovated previously, with two small children and a modest budget, the prospect of a rebuilding almost an entire house was daunting to say the least.
From friends and family we had heard only stories of projects exceeding budgets and timelines while stress levels soared. But we had a great spot in a great suburb and we had decided to build our family home.
Right from the start, Spacemakers were a dream to deal with. From day one, they answered all our questions repeatedly and guided us when we hit a dead-end by finding affordable, workable solutions. And they did it in a professional and flexible way, considering both functional and aesthetic factors.
Building started and our project manager, Tim, consistently exceeded our expectations. We worked as a team every step of the way and he invited and used our feedback to build the house we had always wanted.
Time and again, we drew on his years of expertise and knowledge as well as took advantage of the amazing relationships he had developed with every single tradesperson that worked on the house. A common refrain heard on site was "we can do that for Tim".
He resolved every challenge efficiently, without ever compromising what we wanted, and would approach every meeting with a smile and a can-do attitude, which had a ripple effect on the whole crew. Months later, having had other tradesman through the house for various small projects, we heard every single one comment on the exceedingly high standard to which the house had been built.
We have nothing but praise and affection for Damien, Tim, Greg, Cam and all the great blokes that built our house and would not hesitate to recommend Spacemaker. We have come away from this experience on budget, on time, without a frayed nerve in sight and most importantly, with not only a lovely house, but our perfect family home.
-Dave and Maya Rawling
We would like to thank Spacemaker for making the renovation of our home such an organised and stress free experience. Spacemaker assisted us with a design and renovation of our house. The team led by Anthony was outstanding!
The professionalism and 'can do' attitude of the team helped make the whole renovation experience incredibly enjoyable. The team worked with us through the whole process from concept to handover and communicated with us the whole way so we never felt like we did not know what was happening.
We would recommend Spacemaker in a heartbeat to anyone considering a renovation.
Thank you Spacemaker!
-Tiffany and Rob
It is so rare to receive a service, especially in the building industry, where you can say that you received a service beyond expectations and have absolutely nothing to complain about and everything to praise. My experience with Spacemaker was one of these rare events. Thank you.
I now have a brilliant extension that is more than I hoped for and, given my time over again. There is nothing I would change.
Firstly, I must commend Paul, my project manager, who orchestrated everything. His attention to detail was outstanding and I do appreciate the way he made things appear seamless; recognising that this was not always the case.
But Paul could not have done his job so well without the support of the tradies, and I cannot speak more highly of them all. They all showed respect for my property, as well as myself and my daughter... and my dog. But most importantly, they took pride in their work and were superior in their execution.
From the excavation, pouring of the slab, building the frame, scaffolding, brickwork, plumbing, roofing and plastering to the finer detail of the electrics, tiling, and fitting out. Even the clearing of rubbish was done regularly and professionally. I would use each and every one of these tradies again without question.
I take my hat off to you. You have created a model that works; because your customer comes first.
It is now three months since we have moved back into our lovely home and we just wanted to touch base and say how very happy we are.
To this day, I remember Tereses' exact words of 'Spacemaker are fantastic, they will do a great job and they will look after you'.
As you know we were very cautious initially, especially as you hear so many disaster stories, well not for us.
From the very first contact with the very friendly Bernie and meetings with the delightful, helpful and extremely professional Bill over the course of a few months,we definitely had a good feeling about Spacemaker and Terese's words were never far.
It was lovely getting to know Bill who was very patient with our many questions and emails in the early stages.
We cannot thank the wonderful Anthony ‘Cooch" enough and how lucky were we that Cooch was our Project Manager. Cooch was the quintessential gentleman throughout our renovations and the communication between Cooch and us was “out of this world’.
We were kept up to date with regular phone calls and emails and nothing was too much trouble.
Anthony and all the trades were so friendly, caring and their professional “above and beyond' approach made us feel confident It took us a while to adjust being home without Cooch and the trades...we did miss Coach for a teeny weeny bit!
Thank you too Tim for your support and advice — especially on day 1 of the renovationl! Spacemaker exceeded our expectation and we wish Spacemaker
continued success in the many years to come - a true testament to what you all do.
Paul and Diana Motion
Great to see you last week. It was so lovely to walk into your office and feel embraced as part of the ‘Spacemaker’ family. You really do have such a fabulous team of people around you. I really appreciated that even though we have had our final handover, both Rob and Bernie went beyond the call of duty and were happy to spend more time exploring options for window furnishings with me. It reflects your company’s culture of really caring for your clients and value-adding to everything you do.
I know that you have read the thank you letter I gave Rob last week, but I also wanted to write an email to you. We have been so thrilled with our entire experience with Spacemaker from the welcoming and efficient first point of contact to handover of a beautifully complete and ready to live in extension. Our renovation was very low stress and enjoyable. Every member of your team has a calm, proactive, positive, ‘can do’ attitude. This coupled with their attention to detail and uncompromising pursuit of excellence has achieved such a quality end product.
Allan was just fabulous to work with. He really listened and took the time to understand what was important to us and our lifestyle and then designed a space that works so beautifully. His experienced and honest opinions created a design that was practical to build and yet individual and with such attention to detail that allows the extension to blend seamlessly with the existing house, both inside and out. We just love the divine large windows, even though we know we pushed the friendship to keep making them bigger, while also still being able to support the roof! Allan was so patient and attentive, but never overbearing or pushy.
To finish a renovation and be able to say it was low stress and fun is such a testament to Rob’s exceptional skill as a Project Manager and the wonderful team that Spacemaker has built around him. The culture he created on our worksite is to be commended. The site was always calm, happy and industrious with safety as a priority – this is something to be valued and rewarded. The great relationships that he has built with his trades was obvious, with the catch phrase ‘we will do it because it’s Rob’ being heard many times, by many different trades. Rob’s expertise, eye for detail, pursuit of excellence, creativity and ability to see the bigger picture we are very grateful for – even if we did entertain a million different alternatives before coming full circle to his original suggestions on more than one occasion! He is astute with taste, diplomatic and seems to always get the balance right between advice and giving us space for personal choice. He was quick to respond and rectify the very few hiccups we encountered. Rob’s interpersonal and leadership skills are such an asset to your company. His calm, engaging and reassuring manner ensured a low stress build. His patience, knowledge, professionalism, diplomacy, honesty, integrity and organisational skills- all interspersed with humour made for a very easy and productive working relationship.
The high calibre of trades you engage is obvious. Craftsmen in their chosen field, with a strong work ethic. They had obvious pride in their work. This was coupled with them being people we were very happy to have around our house and family. We thank them all for the quality of their work and the respect and safety priority they demonstrated to us as a family living onsite throughout the renovation.
Spacemaker’s integrity, honesty, reliability, uncompromising pursuit of excellence & attention to detail is unwavering. We have experienced an enjoyable and very low stress renovation with seamless transition from design, through construction to completion. Spacemaker’s team are a delight to work with - professional, friendly, organised & experts in their chosen field. An enormous thank you for a renovation we are thrilled with.
We look forward continuing to recommend Spacemaker and enjoying the gorgeous space you have created. You and your team are always welcome to join us.
With many thanks.
Amy and Craig Steventon
As it's around a now a year since you initially visited our Stanlake Rise site in Lower Templestowe to formally initiate Spacemaker commencement of work on our home extension on 25th October it’s perhaps timely that I write now to express our delight with the extension. After years of planning and much effort all round the extension is what we hoped for. It has a very good 'feel', looks very good, integrates well with our original home, was completed on budget apart from some agreed additional works, and during the design, planning and construction stages it has been a satisfying pleasure working with your staff and contractors.
The Spacemaker building philosophy and work process, high standards, quality work, regulatory compliance, and listening closely to clients while also offering good advice were clearly evident throughout the design, planning and construction phases. Your staff were literally great to work with. Collectively they skilfully, promptly and creatively addressed the small challenges that inevitably arise in extension projects, and consequently there was some healthy 'give and take' on both sides. In return we were pleasingly complimented by Spacemaker staff, including from Accounting, for level of cooperation and engagement, introduction to Spacemaker of some additional excellent contractors, and some exportable innovative thinking such as controlled distributed solar lighting. In return all Spacemaker staff and contractors we experienced were very good. Without naming all (there were very many) we would like to especially acknowledge the following.
At the outset Fiona Carusi was exceptional during the design and initial planning phase, in listening, responding fully and promptly, offering helpful suggestions, and resolving potential design issues. All this was done proficiently, efficiently, and with a friendly sense of focused attention and enthusiasm. Fiona also made us comfortable and reassured about what was to follow.
As Project Manager during the construction and preparatory stage Rob Iurefi was highly methodical and displayed great experience, expertise, calmness (despite multiple simultaneous projects), inventiveness, consistency and customer responsiveness. He importantly displayed great confidence that everything was under control, and was personally also a pleasure to work with. We admire his great capacity to multi-task, especially with geographically disparate projects and are very pleased we were fortunate to have him as our Project Manager.
Luke and Bryce are outstanding builders. Apart from technical competence and experience they get straight on with their work, are hardworking and make a great team. They know exactly what to do or how to resolve or arrange solutions to inevitable occasional challenges. They simply don't muck around! Additionally, and consistent with Spacemaker philosophy they were highly customer-responsive, and a pleasure to work with. At completion of their work on this project not only did we miss no longer having them around, even one of our next door neighbours said the same thing!
Having previously experienced various electrical contractors, Mark and sons of Daimar electrical services stand out. Their combination of work ethic, many years of combined experience and customer responsiveness, plus forward-thinking make them exceptional. Apart from knowing exactly what to do and how best do it their very helpful suggestions and good advice contributed much to the functionality of our extension. They also very skilfully overcame some relatively minor ’trade-integration' challenges with good will and efficiency, and were a delight to work with.
Joe D'Agostino (J.D. Rock Solid) is an outstanding and very hard-working renderer who takes enormous justifiable pride in doing the best job possible. In order to achieve best results he went to great pains to work widely around adverse weather condition and timing of the day and week for rendering, and insisted on the most effective working conditions (such as shading).
With much experience Kon (Renowned Tiling) with his assistant worked to an exceptionally high standard and went to great pains to achieve best result, in the process painstakingly selecting, cutting and matching adjoining tiles, particularly for the shower base, even thoughtfully guiding our selection of appropriate grouting colour to match.
An important task on every work site is progressively keeping the site clean and tidy as building offcuts rapidly accumulate, once again reflecting the customer-friendly Spacemaker philosophy. Neighbours also observed and appreciated this. Peter quietly, efficiently and comprehensively removed left-over and waste building materials, in the process looking all around the site for any remaining material requiring removal. A possibly thankless job that was done to the highest standard, also reflecting his rich background experience.
As a further indication of our appreciation my wife and have separately written a brief testimonial below which you are welcome to use should it be helpful to Spacemaker.
We are grateful to a friend for recommending Spacemaker. From the design phase right through to final construction the systematic process in between was well project managed. Work proceeded reassuringly and soundly to the high standard we hoped for. Importantly this was all done in a very responsive, friendly and helpful spirit focused on meeting our needs. The extension is what we hoped for, feels and look great and is well integrated. It was built to budget apart from some agreed additions. Some Inevitable minor extension issues were promptly and resolved. Thanks to Spacemaker and your excellent contractors.